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Refunds due to loss or damage
We have more than 30 years’ experience in packing and sending gift hampers and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:
- The goods are signed for upon receipt as damaged or have been refused because of obvious damage.
- Any damage which cannot be seen from the outside must be notified to the couriers and Hay Hampers within 7 days.
- Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.
There are instructions on the gift card to the recipient detailing how to contact us in the event of a problem with their gift.
Orders can be cancelled up to day of despatch, when a full refund will be credited. For on line purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.
Hay Hampers, Great Bowden Road, Market Harborough, LE16 7DE
Tel: +44 (0) 1476 550 420 (24 hour answering machine)
Fax: +44 (0) 1476 550 777
E-mail: [email protected]