Hay Hampers

Refunds due to loss or damage

We have 30 years’ experience in packing and sending gift hampers and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:

  • - The goods are signed for upon receipt as damaged or have been refused because of obvious damage
  • - Any damage which cannot be seen from the outside must be notified to the couriers and Hay Hampers within 7 days.
  • - Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender.
  • - We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.

There are instructions on the gift card to the recipient detailing how to contact us in the event of a problem with their gift.

Cancellations

Orders can be cancelled up to day of despatch, when a full refund will be credited. For on line purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.

Hay Hampers Ltd
Unit 8a, The Arena, Roman Bank, Bourne PE10 9LQ
Tel: +44 (0) 1476 550 420  (24 hour answering machine)

Fax: +44 (0) 1476 550 777
E-mail: sales@hampers.co.uk

Last year Hay Hampers celebrated 35 years of Hamper joy! We are passionate creators and suppliers of luxury wine and food gifts -not just at Christmas,  We have gifts for every occasion. If you can\'t travel to be with the ones you love for these special occasions, we can send them a hamper gift, even in these testing times - we are doing our very best. We have a wide range of birthday gift hampers, or thank you gifts with delicious, gourmet food and the best wines are our specialism.  All our gifts are beautifully packaged and sent with free UK delivery including a proper gift card (we even inspire you with gift messages here). We cater bulk orders and bespoke hampers for our corporate business customers sending hamper gifts to employees or clients. We are passionate about customer service and will always do whatever we can to help you. Call, email, live chat, facebook message or try our help pages for assistance.

Our mission is to make gift giving an easy pleasure with our perfectly presented premium products! We hope your recipient enjoys their hamper and have Very "Hampery" Christmas with one of our best-selling food and wine gifts include luxury cheese board selections for him. or a chocolate hamper for her. Try something different with our authentic range of Italian hampers with Prosecco for foodies. We also love our range of craft beer & snack gifts. Our range includes gin & whisky spirit gifts. We also have a range of traditional British foods, such as Port & Stilton, or Afternoon Tea gift, and special dietary requirements gifts such as Vegan hampers so you can find the best hamper gift for you.