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Privacy & Security


You can be confident when you enter 'My Account' with your email address and password, that all your information in the Checkout and Payment area will be fully encrypted using the latest Secure Socket Layer security technology. All data sent to our server and the data returned to you is encrypted to prevent unauthorised persons viewing your details. To view the security certificate click the Comodo icon.
Pages viewed in secure areas show https:// (s = secure) with a yellow padlock icon.



We are committed to protecting your privacy. We will only use information that we collect about you lawfully (in accordance with the Data Protection Act 1988) and according to Which? Web Trader Code of Conduct. We collect information about you for two reasons: firstly, to process your order and secondly, to provide you with the best possible service.
Hay Hampers does not disclose buyers or recipients information to third parties, without their prior permission.
We do not telephone private customers unless we need information on their order.

If you tick the brochure box on our website, we will send you a new brochure.
If you tick the box for emails, we will contact you each season to offer gifts for birthdays, summer events, etc.

We do talk to our corporate customers on a regular basis, send emails with seasonal gifts and mail the brochure each September unless you instruct us to do otherwise.
The type of information we collect about you includes:
Your name
Telephone number
Email address

We will never collect information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.



A "cookie" is a piece of information that a website copies & transfers to the “cookie” file of the browser on your computer's hard drive. This is so that the website can remember who you are. A cookie will typically contain the name of the domain from which it originates, the "life" of the cookie, and usually a randomly generated unique number representing a notional value.
When you visit our website we send you a “cookie”.

We also often use “cookies” in the following ways:

  • To help us recognize you as a unique visitor, (just a number) when you return to our website. This would technically also allow us to match your preferred interests with specific content in our site. In practice we are not that technically savvy, so unlikely to use “cookies”  for this purpose.
  • To compile anonymous aggregated statistics that allow us to understand how users use our website. This helps us improve the background of our website.

Two types of cookies may be used on our website. The first are session “cookies”, which remain in the “cookies” file of your browser until you leave our site. The second are persistent “cookies” which remain in the “cookie” file of your browser for the life of the specific “cookie”.
Most of our web pages also contain electronic images known as Web beacons that allow us to count users who have visited these pages. This helps us to formulate the offerings that we make on our site. Web beacons collect a “cookie” number, time and date of a page view, and a description of the page from which the web beacon originates. Disabling/Enabling “Cookies”.

You can accept or decline “cookies” by modifying the settings in your browser. However you will not be able to use the features of our site if “cookies” are disabled. To find out more on how to disable or enable “cookies” visit

If you have any questions or comments about privacy, please email us at