For us, Christmas is a very busy season and initially the main reason we existed as a company.

Now things are a bit different and we sell hamper gifts all year, for birthdays, Mother and Father’s days, Valentines and thank yous - but Christmas remains a big opportunity to attract new customers and do everything we can to keep them!

 Hay Hampers Customer Service

We believe customers are for life not just for Christmas so we are always striving to offer the very best possible customer service and to put our best face forward. We are a long established family business and many of our customers have come to feel more like friends and relatives due to our great relationships.

To us customer service is not aftercare and how we answer the telephone. It is so much more.

We consider every step of your interaction with our brand to be part of the customer service experience.

Finding us. Maybe through Google or by way of a personal recommendation from a friend or colleague, we aim for all our recommendations to be honest and not manipulated.

Website navigation and layout. We hope that our ‘shopfront’ is easy to use giving you many ways to locate the right range of gifts for your needs, with categories based on occasion, recipient, dietary requirement, gift contents and price depending on your primary concern.

Information. As an ecommerce business we are very aware you cannot, feel or taste our gifts, but we aim to give you plenty of information, description and imagery to enable you to make the most informed decisions.

Loyalty offers. Those that sign up for our email newsletters will receive information about exclusive offers and deals.

Delivery options. We have undertaken a large project to try to offer you the best possible checkout experience based on your delivery needs; whether you are sending one hamper to yourself to hand-present to your recipient or hundreds of hampers to multiple recipients in multiple countries. We offer free next working day UK delivery or named day delivery wherever humanly possible!

Real people. If you would rather not use a website, we have real people at the end of a telephone, live chat or email; always friendly and keen to offer their advice and knowledgeable recommendations about which gift to buy, and take your order however best suits you.

Gift presentation. Our packing staff have been with us a long time and deeply care about the presentation and careful packing of your gift – making sure it gets to your recipient safely and looking its best. If you wish, we also include your personal message in a real card free of charge.

Courier services. We have built up brilliant relationships with our couriers over the years, working together to offer the best possible service and understanding of what they are transporting. We have developed the means to communicate a 1 hour delivery windows to the recipient and a way for them to interact and change if this is inconvenient. We provide tracking details to all parties. If one courier is weaker in one area of the country we use another that is better. And we track all our deliveries ourselves - even if no one has communicated a problem our aim is to spot it before anyone does and stop it in its tracks!

Aftercare. If there are any follow up questions or queries, we always follow them through and react to all comments and suggestions, no one is allowed to go unheard. Like everyone, we can always make improvements and always strive to do so. We always welcome feedback to direct us!

We know no one is obliged to return as a customer, but we are extremely proud to say that our customer retention rate is over three times higher than suggested averages.

A testament to our great, impassioned and diligent staff and our lovely, wonderful and much valued customers.