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In these unprecedented times,
we at Hay Hampers Ltd would like to reassure you that, as usual, we care deeply about your purchase and are providing the best service that we are able, taking every precautions to make sure your gifts arrive safe and on time. We hope you understand that many issues are out of our control.
As guidance is changing on a daily basis, we will try to keep you informed as soon as possible on any service changes below.
Latest Update (Feb 2021)
The great majority of deliveries are proving successful on the premium 24-hour delivery service we use, however as the couriers are no longer absolutely guaranteeing this service (due to pressures on their networks caused by the scale shift to online shopping in lockdown), we would recommend selecting a preferred delivery day 1 day (min) in advance of absolute requirement.
We are currently maintaining an order cut off time of 12pm for standard next working day delivery.
Perishable (fresh food) gifts are not currently available to any overseas address and some UK island addresses due to reported delays at borders. We will continue to take advice from our courier services and reinstate them as soon as safe.
Due to the lockdown and possible supplier delivery disruptions, we may as an exception, need to make product replacements in your hampers. These will be of a similar or greater value. If your recipient has any specific allergies please contact us to ensure we are aware of the specific order.
We all continue to work with covid secure workplace practices, this includes the staff at Hay Hampers, our couriers, our suppliers, and producers. We are all striving hard with the thought of the ‘responsibility of your gift in our hands’, as ever and always, and we thank you in advance for your patience and understanding.