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In these unprecedented times, we at Hay Hampers Ltd would like to reassure you that, as usual, we care deeply about your purchase and are provinding the best service that we are able, taking every precautions to make sure your gifts arrive safe and on time. We hope you understand that many issues are out of our control.

Covid 19 Hampers delivery

 

As guidance is changing on a daily basis, we will try to keep you informed as soon as possible on any service changes below.

2nd April

Our carriers report further restrictions to services.
Unfortunately, although they have so far delivered amazing service under unprecedented demand and difficult conditions, our couriers are reporting a need to further restrict their services.
Hence, we have had to remove from our promises the offer of Next Day delivery and Sunday delivery. Once again, this is to ensure our promises are in line with the likely ability for us and our courier to deliver. As always, we continue to strive to do our best in all conditions. in the most honest way we can.

SUBSTITUTIONS

Due to transport disruptions and food manufacturer closures, we may now need to make product replacements in your hampers. These will be to a similar or greater value. If your recipient has any specific allergies please contact us to ensure we are aware of the specific order.

1st April

It is with sadness that we have had to pull back our cut off time for next day delivery, in order that we maintain an honest service without over-promising. We are overwhelmed with orders and running on as many staff as we are able whilst maintaining safety standards. We will assess the order quantity on a daily basis in order to offer the best possible service we are able. We hope you can understand that we are continuing to strive to do our very best for our customers, and hope you understand the need for the adjustment to our usual standard in these unusual times. Thank you for your understanding.

24th March

STOCK

It is with sadness and disappointment that we have had to put a small number of our hampers out of stock. This is because certain items within them have become difficult to replenish and we cannot make replacements in the context of the concept of the hamper. You will be able to view the hampers but they will now be marked as Out of Stock and will be unavailable for purchase.
Anything showing with stock is still available. 95% of our gifts are unaffected by stock issues. Occasionally a substitution may be made but only where an equivalent item is available to a similar or greater value.

23rd March

MOTHERS DAY UPDATE

We are really proud to say that we managed to pack and send every single one of your Mother’s Day gifts on time, even with the massive uplift in demand due to so many mother’s having to celebrate mother’s day without their children by their side.

We hope the gifts you sent brought comfort and joy!


Our carriers did sterling work in delivering to the best of their abilities with minimal areas being affected and only when staff shortages due to self-isolation became impossible to deliver within the usual 24 hours. Please remember to put notes on the door with instructions if you are unable to answer the door due to isolation.

18th March

UK DELIVERY – DELIVERY GUARANTEES

The courier’s service guarantees are being suspended. They will seek to ensure ‘all reasonable endeavors’ to maintain service levels are made but can no longer be guaranteed.

This clearly means that disappointingly we can no longer 100% guarantee specific delivery days to you either, but we will do everything in our power to try.

UK DELIVERY – PROCESS CHANGES 

We would like to inform you that our courier has given us notice of re specification of service:

- Our gifts would normally require a signature. From now on, the courier will not be handing over the hand held device for a signature. They will instead log the first and last name of the person accepting the gift.

- If someone is unable to come to the door due to self-isolation, they will proceed as normal posting a contact card advising ways the recipient can arrange to get their gift.

- Hay Hampers recommend that, if someone you are sending to is concerned about opening the door, you contact them and suggest they find a way to communicate through the door or maybe an open window with the delivery person, to give their first and last name for ‘signature’.

 17th March

Our stock levels and staff remain in strong health and we will continue to ship orders on time.

 16th March

INTERNATIONAL DELIVERY 
International deliveries will continue to be attempted. However, due to decisions being made on a daily basis by governments and businesses that we cannot control, we cannot guarantee success within any particular time period and would advise against sending fresh food gifts (such as cheese and salmon) for this reason.

If there are changes made beyond our control nationally, forward orders may need to be cancelled.