Refunds & Cancelations

Payment Methods

At Hay Hampers, we offer a variety of trusted payment methods to ensure a smooth and secure checkout experience. Your safety is our priority, so rest assured that all transactions are encrypted and protected.

Here’s a quick overview of our payment options:

American Express American Express (AmEx) – Pay securely with your AmEx card. Your card details are encrypted, and payments are processed safely through our PCI-compliant system.


Apple Pay Apple Pay – Check out effortlessly with just a touch or glance using your iPhone or Apple device. Apple Pay uses advanced security features, so your card details are never shared directly with us.


Google Pay Google Pay – Enjoy a fast and secure payment process with Google Pay. Your payment information is protected by industry-leading encryption, keeping your data safe.


Maestro Maestro – A trusted debit card payment method with secure online transaction processing. Your details are safeguarded by Mastercard’s security protocols.


Mastercard Mastercard – A globally recognized credit/debit card with strong fraud protection. All transactions are encrypted for maximum security.


PayPal PayPal – Pay via your PayPal account for an extra layer of security. No financial details are shared with us—just log in and confirm your payment.


Shop Pay Shop Pay – Shopify’s accelerated checkout saves your shipping and payment details (securely) for faster future purchases. Your data is encrypted and protected.


Visa VISA – A secure and widely accepted payment method. VISA uses advanced encryption to keep your card information safe during transactions.


Cheque / BACS Transfer - If you wish to order a large amount and wish to pay by company cheque or BACS, please email sales@hampers.co.uk or telephone +44 (0) 1476 550 420 with your request. If you are paying for a large corporate order it is possible to arrange payment by BACS transfer. This cannot be selected at checkout and you need to contact us with your request, please email sales@hampers.co.uk or telephone +44 (0) 1476 550 420 to discuss.

Shop with confidence at www.hampers.co.uk — your security is our promise! 

 

Refunds due to loss or damage 

We have more than 30 years’ experience in packing and sending gift hampers and we select our couriers for their reliability and responsibility, so we pride ourselves on the rarity of any problems but in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately and free of charge providing the following:

  • The goods are signed for upon receipt as damaged or have been refused because of obvious damage.
  • Any damage which cannot be seen from the outside must be notified to the couriers and Hay Hampers within 7 days.
  • Damaged goods are retained for inspection and it may be required that they be returned to us at our expense before replacement or refund. Returned goods must clearly show the full name, address and telephone number of the sender.
  •  We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.

There are instructions on the gift card to the recipient detailing how to contact us in the event of a problem with their gift.

 

Cancellations

Orders can be cancelled up to day of despatch, when a full refund will be credited. For on line purchases the customer has the right to cancel an order up to fourteen days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.


Hay Hampers, Great Bowden Road, Market Harborough, LE16 7DE
Tel: +44 (0) 1476 550 420  (24 hour answering machine)

Fax: +44 (0) 1476 550 777
E-mail: sales@hampers.co.uk