TERMS & CONDITIONS

DELIVERING YOUR GIFTS

All mail order gifts are packaged in strong protective outers. All gifts are controlled by computer tracking system and have to be signed for at the recipient's address. However, during the week before Christmas, due to the volume of parcels being delivered, the courier's request permission to leave safe. We use overnight carriers within the UK mainland. The exception is CG31 & CG32 which are individually posted.

Outside the Christmas season, we recommend you place your order at least two working days prior to delivery. We always do our best to deliver your gift by your preferred date. Orders received by midday UK time can be despatched on the same day for delivery next working day to UK mainland, but Scottish Highlands take forty-eight hours. These times are not guaranteed. We deliver during working hours Monday to Friday. We do not send out gifts containing fresh food on Friday, nor do we dispatch during weekends and bank holidays. Please ensure all addresses are accurate and include postal town and postal code, together with recipient's telephone number. Inaccurate addresses will incur extra delivery charge to yourself and inevitable delay. Any parcel which has been carded and not collected within five days is automatically returned to ourselves.

A re-send charge of £15 including vat, plus any fresh food needing to be replaced, will automatically be charged. Our liability is limited to delivering to the building, not individual recipients. If no-one is available at the delivery address, a calling card will be left advising the recipient to telephone and re-arrange delivery on a more convenient day. We cannot be held responsible for any foods if the recipient does not contact the courier immediately the calling card is left, advising of attempted delivery. Saturday delivery and timed next day deliveries can be arranged for an additional charge. We guarantee to replace any item damaged or lost in transit within the UK. Scottish Highlands, Northern Ireland and offshore islands (not Channel Isles or overseas) are surcharged by £10 per parcel (£8.51 + £1.49 VAT). These are normally a two day delivery. We are unable to deliver to PO Box or BFPO addresses. Overseas deliveries - please contact us for delivery costs. Some restrictions apply to deliveries to certain countries. We do not deliver to the USA.

Multiple addresses - If you wish to send more than six gifts, please email us your addresses to sales@hampers.co.uk with your order number and gift code. Alternatively find Multiple Addresses on our website www.hampers.co.uk or contact us on how to submit your spreadsheet or database. Bulk deliveries - If you are sending more than six parcels to the same address then we may be able to save you some money on delivery charges. Please ask for a quotation. Large orders to one address may be delivered by our own transport to the location and date specified by yourselves. Alternatively these can be sent on the Palletways network.

Collection - Gifts may be collected personally. Please contact us to book in a time for your collection.

CLAIMS FOR LOSS OR DAMAGE

Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following:

1. The goods are signed for upon receipt or have been refused because of obvious damage

2. The carrier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel.

3. Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund.

4. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.

5. Returned goods must clearly show the full name, address and telephone number of the sender.

6. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.

Substitutions. In occasional instances, where we are awaiting stock, it may be necessary to substitute goods of an equal or higher value. Items shown in photographs and accompanying list are purely illustrative of a typical example of contents. The contents description contains the items which will be in the gift (or a similar substitution). Photographic props such as glasses, plates, candles, Christmas stocking, flowers and fruit are not included.

Gifts containing Christmas items ordered during the rest of the year will automatically have these items substituted unless otherwise requested. Vintages of wines may change through the year.

Force Majeure. Whilst every effort will be made to meet customers demands, cancellations or variations may be necessary as a result of an Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Hay Hampers Ltd. If attempted delivery is not made within an acceptable time, then the customer may cancel the order. We suggest that this is over seven days for UK mainland.

VAT and Duty apply at the current rate at the time of invoicing. Some gifts contain zero rated food items. On these items a percentage VAT rate has been calculated. Privacy Policy. Hay Hampers does not disclose buyers or recipients information to third parties, without their prior permission. We do not telephone private customers unless we need information on their order. If you tick the box on our website, we will send you a new brochure each Autumn. If you do not order again, we automatically take your name and address off our contact database, the following year. If you tick the box for emails, we will contact you each season to offer gifts for birthdays, summer events, etc. We do talk to our corporate customers on a regular basis, send emails with seasonal gifts and mail the brochure each September unless you instruct us to do otherwise.

Alcohol. Gifts containing alcoholic drinks cannot be sold to persons under 18 years of age. Reservation of Title. All goods remain the property of Hay Hampers Ltd. until they have been paid for in full.

Cancellations: Orders can be cancelled up to day of despatch, when a full refund will be credited.

For on line purchases the customer has the right to cancel an order up to seven days after receipt of goods. Where this right is exercised you will be refunded the full amount minus any perishable goods which cannot be resold and any items which have been consumed or damaged as well as carriage charges incurred. All goods must be returned in good condition. We aim to provide the refund within seven days on receipt of returned goods, less any charges as stated above, once the hamper has been returned. Notification of cancellation must be in writing - letter, fax or email. Please see details below. Cost of return to be paid by the customer.

Our name and address.
Hay Hampers Ltd, The Barn, Corby Glen, Grantham, Lincolnshire NG33 4NJ, United Kingdom. Telephone: 44 (0)1476 550420, Fax 44 (0)1476 550777 & email sales@hampers.co.uk.

information on delivery time and costs.
All delivery charges are included in the price for every gift we sell. Please see Delivering your Gifts for full details.

Written confirmation of the above.
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