Whilst our
hampers contain many famous names, we also take the trouble to search out smaller suppliers with particular expertise to create unique luxury hampers which you will find hard to find anywhere else. If you need advice choosing
hampers or assistance with corporate gift hampers do not hesitate to contact us by phone, fax or email.
Choose from our range of 14
Christmas hampers and wine hampers, each packed in attractive gift boxes or wicker baskets for delivery within the UK before Christmas. The Christmas hampers are filled with a selection of seasonal festive luxury Christmas foods and fine wines. The
Christmas hampers and corporate gift hampers will all be delivered in time for the festive celebrations.
Delight your staff and key customers with our range of
Corporate Gift Hampers. Our hampers include a selection of stilton cheese, smoked salmon, chocolates, traditional Christmas foods and fine wines. We also offer non perishable and non alcoholic luxury hampers as
Corporate Gift Hampers. Our corporate gift hampers will certainly show your staff or customers exactly how much they are appreciated.
Our luxury hampers contain a selection of specialist
Christmas food and wines. The Christmas food in our gift hampers is not readily available elsewhere and combines a range of gourmet good, specialist wines, each packed in attractive gift boxes, wooden cartons or wicker baskets, ready to be delivered to within the UK before Christmas.
Our range of
wine hampers are ideal for when a hamper with Christmas food in isn’t suitable. The wine hampers contain a selection of luxury wines, each packed in attractive boxes or cartons. We are also able to provide wine hampers with your own label on the bottles - making your gift even more unique.
At Hay Hampers we offer a range of over 100 hampers from our brochure, however if you are looking for that extra special hamper we are able to create bespoke
hampers just for you - we can even put your own products or promotional material into them, making them perfect gifts for sending out to your customers.
1. Where do we deliver?
2. How quickly can we deliver?
3. Can we deliver on a specific date?
4. Can we deliver on a Saturday?
5. Between which times do we deliver?
6. What happens if the recipient is out?
7. Can the parcel be left with a neighbour?
8. Can the parcel be left safe ie in the porch, garage or shed?
9. What happens if you give us the wrong address?
10. Can you track your order?
11. How do you know if your gift has been delivered safely?
12. What should you do if the parcel is lost or damaged?
13. Can I include a gift card with a message?
14. How do I use Promotional Codes?
15. If I give you my personal details will you hassle me or pass on my details?
16. I wish to order several gifts to different addresses, which is the best way to enter these?
17. Can I combine parcels to one delivery address?
18. I have made an error entering a name, address or despatch date or I have just discovered the recipient has moved address or will not be in on that date.
19. Do you offer discounts for large orders?
20. Can we pay by any other method than credit card?
1. Where do we deliver?
UK mainland – Next Day service
Prices on our website are inclusive of VAT and UK mainland delivery
Scottish Highlands & offshore islands – 48hr service
Postcodes below are surcharged by £20.56 per parcel (£17.50 + £3.06 vat @ 17.5% ).
AB31-38, AB41-45, AB51-56, FK19-21, HS1-9, IV1-28, IV30-32, IV36, IV40-49, IV51-56, IV63, KA27-28, KW1-3, KW5-17, PA20-38, PA41-49, PA60-78, PH1, PH5-10, PH15-26, PH30-44, PH49-50, ZE1-3
Isle of Man & Isle of Scilly – 48hr service
IM postcodes & TR21-25 are surcharged by £26.97 (£22.95 + £4.02 vat @ 17.5%)
Isle of Wight – 48hr service
Postcodes PO30-41 are surcharged by £10.00 (£8.51 + £1.49 vat @ 17.5%)
Northern Ireland – 48hr service
BT postcodes are surcharged at £15.86 (£13.50 + £2.36 vat @ 17.5%).
Channel Islands, Europe & Worldwide deliveries
Delivery by International courier - for delivery price, import restrictions & transit time, please email
sales@hampers.co.uk or telephone 01476 550 420.
We do not deliver to the USA.
BFPO & P O Boxes
We regret we are unable to deliver to BFPO or P O Box addresses.
2. How quickly can we deliver?
We offer Next Working Day Delivery to UK mainland on orders placed Monday - Friday before 12 noon (GMT).
Deliveries to the Scottish Highlands & offshore islands, N Ireland, Isle of Man & Scilly Isles & Isle of Wight are on a 48hr service.
Royal Mail packet post is used for CG30 and CG31.
Christmas deliveries are from the 1st December to 22nd December.
3. Can we deliver on a specific date?
After you have chosen your gift, entered the delivery address and message, you may click on the drop down box and select a preferred deliver by date.
4. Can we deliver on a Saturday?
We can deliver on a Saturday if your order is placed before 12 noon (GMT) on the Friday before. Saturday delivery surcharge is £23.50 (£20.00 + £3.50 vat @ 17.5%). This service is for UK mainland only. Please email
sales@hampers.co.uk
or telephone 01476 550 420 to arrange.
5. Between which times do we deliver?
Delivery is during working hours Monday to Friday. Fresh food gifts are not despatched on a Friday.
We cannot specify an actual time as the drivers routes change daily. We can offer a next morning delivery by:
9.00 am for an additional £35.25 (£30.00 plus £5.25 vat @ 17.5%)
10.30 am for an additional £23.50 (£20.00 plus £3.50 vat @ 17.5%)
12 noon for an additional £11.75 (£10.00 plus £1.75 vat @ 17.5%)
If you think your recipient will be out at work during these times, why not ask us to deliver the gift to their work address.
6. What happens if the recipient is out?
Should the recipient be out when our courier attempts delivery and no one is available to accept delivery, they post a card through the letterbox advising the recipient that they have attempted delivery and inviting them to telephone our courier to arrange either:
· A collection from the nearest depot, which is available the working day after the card was left
· Re-delivery to the original address during normal working hours
Any parcels not delivered or collected within five working days will be automatically returned to Hay Hampers. A charge of
£11.75 including VAT (£10 + £1.75) is made for re-delivery to the original or alternative address. A charge will also be made for any items which become unsuitable for sale and need replacing (perishable and chilled items like smoked foods, hams and cheeses which have short shelf lives).
Our guarantee is limited to delivering to the building, not individual recipients.
7. Can the parcel be left with a neighbour?
Yes, if you think that the recipient may be out on that day, please contact us via email at sales@hampers.co.uk to give us instructions to leave with a nominated neighbour. The courier will be informed of these instructions in writing.
8. Can the parcel be left safe ie in the porch, garage or shed?
As a security measure we require a signature on receipt of delivery, therefore we will not take instructions from the recipient to leave a parcel safe unless we have authorisation from the sender. However, during the week before Christmas, due to the volume of parcels being delivered, the couriers’ request permission to leave safe.
9. What happens if you give us the wrong address?
If the courier is having difficulties making delivery, they will contact us for further instructions. It is very important that your recipient's address is up to date with correct postcode and telephone number for contact in case the driver has difficulty locating the address.
We will contact you if there are difficulties and ask for further instructions.
The courier charges a redirection fee of £11.75 (£10.00 + £1.75p vat @ 17.5%) if required to be delivered to another address once in transit.
If the courier is unable to make delivery the gift is returned to us. A courier re-send fee of £11.75 (£10.00 + £1.75 vat @ 17.5%), plus any fresh food needing to be replaced, will be charged.
10. Can you track your order?
Your UK mainland order is scanned onto the courier's van from our warehouse and can be tracked up to delivery at recipient's address. If you wish to track your parcel, please contact us for web site details and the consignment number of your parcel. Chocolates are sent by Royal Mail packet post (CG30 and CG31) and not able to be tracked.
11. How do you know if your gift has been delivered safely?
When you select our gift card and enter your personal message in the shopping basket, we will automatically enter your name and telephone number for the recipient to contact you to say the gift has arrived. If after a few days you have not heard from the recipient, please contact us via email sales@hampers.co.uk or telephone 01476 550 420 and we will check the courier's web site for time of delivery and signed by details. We can also request proof of delivery signature.
12. What should you do if the parcel is lost or damaged?
Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following:
- The goods are signed for upon receipt as damaged or have been refused because of obvious damage
- The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel. Our couriers recommend that any damage which cannot be seen from the outside must be notified to Fedex/ANC & Hay Hampers in writing within 7 days.
- Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund.
- All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.
- Returned goods must clearly show the full name, address and telephone number of the sender.
- We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.
There are instructions on the gift card to the recipient detailing how to contact us in the event of a problem with their gift
13. Can I include a gift card with a message.
A personalised greeting card can be included with your gift free of charge. You may enter a different message for each gift or the same. These will be printed onto gift cards and we will also enter your name and telephone number automatically on the left-hand side of the card. This enables the recipient to ring you to say it has arrived safely.
In the event of a problem, we also give our contact number to solve any queries.
If you wish to send us your own cards or compliment slips we will insert these for you free of charge.
If you choose not to include a card or compliment slip, then the recipient will not know from whom it has come.
14. How do I use Promotional Codes?
When you have a promotional code, you will be asked for it at the checkout. The value will be automatically deducted from your order when you hit the calculate button.
15. If I give you my personal details will you hassle me or pass on my details?
We do not telephone private customers unless we need information regarding your order.
If you tick the brochure box on our web site, we will send you our new brochure.
If you tick the box for emails, we will contact you each season to offer gifts for birthdays, summer events, etc. We do talk to our corporate customers on a regular basis, send emails with seasonal gifts and mail the brochure each September unless you instruct us to do otherwise.
We do not pass on any personal details to a third party. Your credit card is processed through Sagepay and these details are not held on our database.
16. I wish to order several gifts to different addresses, which is the best way to enter these?
The My Address Book will hold over 30 names and addresses of your family, friends, work colleagues and customers, which you can amend, update and change whenever you wish by entering your secure area via your login email address and password.
However, if you are sending to several different addresses, you can download our Multiple Addresses spreadsheet to enter your data. This information will be used to create the courier label.
17. Can I combine parcels to one delivery address?
If you are sending more than six parcels to the same address then we may be able to save you some money on delivery charges. Please email
sales@hampers.co.uk or telephone 01476 550 420 for a quotation.
Large orders to one address may be delivered on our own transport to the location and date specified by yourselves or sent out via a courier on pallets.
18. I have made an error entering a name, address or despatch date or I have just discovered the recipient has moved address or will not be in on that date.
Contact us via email
sales@hampers.co.uk or telephone 01476 550 420 immediately and we'll amend it for you, providing it has not been processed for despatch.
19. Do you offer discounts for large orders?
Yes. If you think your order will come to over £750, please email
sales@hampers.co.uk or telephone 01476 550 420 for a quotation for a volume discount.
20. Can we pay by any other method than credit card?
Yes. If you download the order form from the brochure section, you can complete it manually and send it in with your cheque.
If you wish to order a large amount and wish to pay by company cheque or BACS, please email
sales@hampers.co.uk or telephone 01476 550 420 with your request.