The Distance Selling Directive.Back

The EU Commission has issued the above directive for business to customer contracts, which is intended to protect online shoppers. The main points are that we must provide you with the following information:

Description of the goods.

Every gift on offer at has a full listing of its contents and indicative image.

The prices including all taxes

All items on offer are clearly priced. All prices include VAT where applicable.

Information on delivery time and costs.

All delivery charges are included in the price for every gift we sell. Please see Delivery for full details.

Written confirmation of the above

Once your order has been placed, the details will be displayed. You should print or save this page for your records.

Details of how to cancel your order or contract.

Please see our cancellations paragraph in Terms & Conditions.

Guarantee of Quality

If, for any reason, any of our products do not reach you in good condition, we will happily replace or refund the items concerned, providing that we are notified within a reasonable time.

Company Information for information & consumer complaints

Hay Hampers Ltd
The Barn
Corby Glen
Lincolnshire NG33 4NJ
Telephone: 44 (0)1476 550420
Fax 44 (0)1476 550777