DELIVERING YOUR GIFTS

All mail order gifts are packaged in strong protective outers.

All gifts are controlled by a computer tracking system and have to be signed for at the recipient's address. However, during the week before Christmas, due to the volume of parcels being delivered, the courier's request permission to leave safe. We use overnight couriers within the UK mainland. The exception is CG31 & CG32 which are individually posted.

Outside the Christmas season, we recommend you place your order at least two working days prior to preferred arrive by date. We always do our best to deliver your gift by your preferred date. Orders received by midday UK time can be despatched on the same day for delivery the next working day to UK mainland. Scottish Highlands take forty-eight hours.

We deliver during working hours Monday to Friday. We do not send out gifts containing fresh food on Friday, nor do we dispatch during weekends and bank holidays.

Please ensure all addresses are accurate and include postal town and postal code, together with recipient's telephone number. Inaccurate addresses will incur extra delivery charge to yourself and inevitable delay. Any parcel which has been carded and not collected within five days is automatically returned to ourselves. A re-send charge of £15 (£12.77 + £2.23 VAT), plus any fresh food needing to be replaced, will automatically be charged. Our guarantee is limited to delivering to the building, not individual recipients. If no-one is available at the delivery address, a calling card will be left advising the recipient to telephone and re-arrange delivery on a more convenient day.

We cannot be held responsible for any foods if the recipient does not contact the courier immediately the calling card is left, advising of attempted delivery.

Saturday delivery and timed next day deliveries can be arranged for an additional charge.

We guarantee to replace any item damaged or lost in transit within the UK.

Scottish Highlands, Northern Ireland and offshore islands (not Channel Isles or overseas) are surcharged by £10 per parcel (£8.51 + £1.49 VAT). These are two day delivery.

We are unable to deliver to PO Box or BFPO addresses.

Overseas deliveries - please contact us for delivery costs. Some restrictions apply to deliveries to certain countries. We do not deliver to the USA.

Multiple addresses - If you wish to send more than ten gifts, please email us your addresses to sales@hampers.co.uk with your order number and gift code. Alternatively find Multiple Addresses on our website www.hampers.co.uk or contact us on how to submit your spreadsheet or database.

Bulk deliveries - If you are sending more than six parcels to the same address then we may be able to save you some money on delivery charges. Please ask for a quotation. Large orders to one address may be delivered by our own transport to the location and date specified by yourselves. Alternatively these can be sent on the Palletways network.

Collection - Gifts may be collected personally. Please contact us to book in a time for your collection.

CLAIMS FOR LOSS OR DAMAGE.

Delivery services have significantly improved in recent years, so in the unlikely event of damage or loss in transit, we will replace the damaged contents or gift immediately free of charge providing the following:

1. The goods are signed for upon receipt as either damaged or are refused if the packaging does not appear to be intact.

2. The courier and ourselves are informed at once and it is confirmed by the recipient to us in writing within a reasonable time of delivery quoting reference number on the parcel.

3. Damaged goods must be retained for inspection and it may be required that they be returned to us at our expense before replacement or refund.

4. All claims must be submitted within a reasonable time. Our couriers recommend a maximum of fourteen days.

5. Returned goods must clearly show the full name, address and telephone number of the sender.

6. We cannot be held responsible for late or non-delivery due to adverse weather conditions. We cannot accept responsibility for the wrong order or non-delivery, resulting from incorrect information or addresses being provided.